Terms and conditions

Last updated: November 2026

Please read these terms and conditions carefully before using Imparte's website and online shop. By using the website and/or placing an order, you agree to these terms and conditions; if you do not agree, you should not use the website.

1. Company details

IMPARTE – Equipamentos de Segurança, S.A.
VAT no. 503 544 809 · Share capital €200,000 · Registered at the Cascais Commercial Registry Office under no. 15645/2003
Edifício Imparte, Alto da Barrada, 2785-646 São Domingos de Rana, Cascais, Portugal
Phone +351 214 448 440 (call to a Portuguese landline) · Email geral@imparte.pt

2. Products and prices

• Product prices are shown in the trade customer area and do not include VAT at the legal rate in force in Portugal.
• Shipping costs are extra and are shown before checkout, according to the shipping table in the General Terms of Sale.
• We make every effort to ensure images match the actual products, but we cannot guarantee that the colour or other features shown exactly match the product supplied.
• Specifications, models and prices may change without notice. The information confirmed in the quote, order confirmation or invoice always prevails.

3. Payment

Orders can be paid by bank transfer or using the methods provided through IfthenPay (Multibanco, MB WAY, Payshop and others shown at checkout). Payments are processed by a payment service provider, whose terms and conditions of use you accept.

4. Delivery

• Orders are shipped to the address provided during checkout.
• Delivery times may vary depending on the delivery location and shipping method chosen. We will make every effort to meet the stated delivery times, but we are not responsible for delays or failed deliveries caused by circumstances beyond our control.

5. Cancellation and returns

• You may cancel your order at any time before it is shipped, by email to geral@imparte.pt.
• You have the right to return products bought in the online shop within 14 (fourteen) days of receipt, provided they have not been used and are in a resaleable condition.
• Return shipping costs are borne by the customer, unless the return is due to a manufacturing defect or an error by Imparte.
• Anything not covered by these terms is governed by Imparte's General Terms of Sale.

6. Use of the website

The information on this website does not constitute professional or legal opinions, advice, recommendations or suggestions. Although Imparte makes every effort to publish up-to-date and accurate information and corrects any errors reported to it, it cannot give any guarantee in this respect. Selecting the right equipment for each use is the responsibility of the customer or their designer.

Imparte allows any user to display, save and reproduce copies of the website's pages for personal use, under the following conditions:

• copies may not be sold or distributed for commercial or political purposes;
• content may not be modified or copied to another website, even in part;
• external links to Imparte pages must open in a new browser window.

Imparte may, at any time and without notice, change the presentation and configuration of the website and these terms and conditions. Using the website after such changes means accepting the amended terms.

7. Intellectual and industrial property

All website content — drawings, graphics, photographs, text, data sheets, icons, software, trade names, trademarks and logos — is subject to the intellectual and industrial property rights of Imparte or of third parties who authorised its inclusion. No content may be copied, reproduced or used without prior written permission from Imparte or the respective rights holders.

8. Liability

Imparte is not liable for any direct, indirect, incidental or consequential damage resulting from accessing or using this website, or from being unable to use it, including, without limitation, computer viruses. Imparte does not guarantee that the website is free of errors or harmful components and is not responsible for the content of third-party websites linked from it.

These terms are not intended to limit Imparte's liability in a way that contravenes applicable law, nor to exclude it where the law does not allow it.

9. Communications and data

You accept email and the other contact methods provided as valid means for communications relating to the use of the website and the purchase of products and services, and declare that the data you provide to Imparte is true and accurate, undertaking to report any changes. Personal data is processed in accordance with the Privacy Policy. Data protection queries: geral@imparte.pt.

10. Alternative dispute resolution

In the event of a consumer dispute, consumers may use an alternative consumer dispute resolution body, such as CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). More information on the Consumer Portal (www.consumidor.gov.pt). The electronic Complaints Book (Livro de Reclamações) is also available.

11. Governing law and jurisdiction

These terms and conditions are governed by Portuguese law. Any dispute relating to them is subject to the exclusive jurisdiction of the Lisbon District Court, without prejudice to consumers' statutory rights.